Getting Help & Troubleshooting
Support Chat
ReviewPro includes built-in support chat powered by Intercom. Look for the chat option in the sidebar to start a conversation with the support team.
Common Issues
Login window doesn’t appear
Your browser is likely blocking popups. Allow popups for docs.google.com in your browser settings, then try signing in again.
Session expired
If your session expires while you’re working, the sidebar shows a “Your session has expired” message with a Sign In Again button. Click it to re-authenticate — your review progress is preserved, so you won’t lose your place.
Analysis takes too long or fails
If the analysis exceeds the expected time, you’ll see an error with a Retry button. Click it to try again. If the problem persists, check your internet connection or contact support.
“No connection” error
This appears when the sidebar can’t reach the server. Check your internet connection and click Retry. The message reads: “Unable to reach the server. Check your internet connection and try again.”
“Something went wrong” error
If the sidebar encounters an unexpected error, you’ll see a Try Again button. Click it to reload. If the issue persists, try closing and reopening the sidebar from the Extensions menu.
Redlined document doesn’t open
If the new tab doesn’t open after clicking “Create Redlined Document,” your browser may be blocking the popup. Allow popups for docs.google.com and click the Open Redlined Document link that appears in the sidebar.